Answering Services
Welcome to our answering service section of our website. If you decide to have your calls answer 24 hours a day with us, here are some of the answering services we provide: call center services, answering services, catalog order taking, order entry services, customer care, e-commerce solutions, scheduling, reservations, fulfillment, messaging technical support and shopping cart solutions. The ability to have your phones answered on a 24 hour basis when needed gives many companies a decided advantage over their competition. Whether your needs are messaging, order entry, reservations, technical support or customer care services, we have a professional solution tailored to fit your specific needs.
First impressions is very important when answering phone calls. Emotional play a big role on a customer. Our energetic and professional staff will insure your callers are greeted by a courteous and helpful voice and will insure you receive accurate messages in a timely manner.
So what makes us different?
- Better Service & Support
- Saving Time And Money
- Increasing Revenue & Profit
- Achieving Objectives
- Increasing Market Share
- Enhancing Company Image
ANSWERING SERVICES BY STATE
Answering Service Tasks
- Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
- Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.
- Route emergency calls appropriately.
- Relay and route written and verbal messages.
- Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
- Place telephone calls or arrange conference calls as instructed.
- Contact security staff members when necessary, using radio-telephones.
- Monitor alarm systems in order to ensure that secure conditions are maintained.
- Keep records of calls placed and charges incurred.
Answering Service Staff Knowledge
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Answering Service Staff Skills
- Speaking — Talking to others to convey information effectively.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Service Orientation — Actively looking for ways to help people.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience.
